FAQ’s
Most frequently asked questionsShopping Basics
What Shipping Methods Are Available?
We offer standard and expedited shipping options. You can select your preferred shipping method at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping usually takes 2-3 business days.
What are your shipping and return policies?
We offer standard & expedited shipping on all orders. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund. The item must be unused and in its original packaging.
Do You Ship Internationally?
Yes, we ship internationally to the USA, UK, Canada, Australia, and New Zealand and other European countries. International shipping costs and delivery times vary by destination and will be calculated at checkout.
Payments
What Payment Methods Are Accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay.
Do you accept international credit cards?
Yes, we accept international credit cards. Please ensure that your billing address matches the address on file with your credit card company to avoid any issues during checkout.
Do you charge sales tax on any item?
Sales tax is applied to orders shipped to states where we are required to collect tax. The tax rate is based on the shipping address and will be calculated at checkout.
Shipping & Returns
I want to return my purchase! What do I do?
If you wish to return your purchase, please contact our customer support team within 30 days of receiving your order. We'll provide you with return instructions and process your refund once we receive the returned item.
How long does it take for me to get a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during checkout.
How Can I Cancel Or Change My Order?
To cancel or change your order, please contact us as soon as possible. If your order hasn't been processed or shipped, we will do our best to accommodate your request. Unfortunately, we cannot make changes to an order once it has been shipped.
How can I get assistance if I need it?
If you need any assistance, please reach out to our customer support team via email at support@vejra.com or through the contact form on our website. We're here to help!
